Aug 07 | Casual Night Auditor / Receptionist | Brisbane

The George Williams Hotel is a leading 3.5 star hotel perfectly located in the heart of Brisbane's CBD. This long established and successful hotel now has a rare opportunity to join our Front Office team.

The position offers casual Night and Day Audit Reception shifts and has requirements to work across a 24 hour / seven day roster.

The key responsibilities include:

  • Providing guests with professional and attentive service, ensuring customer satisfaction;
  • Maximising revenue and occupancy through sale of accommodation rooms;
  • Conduct daily auditing and financial reporting procedures;
  • Complete reservation, registration and check out procedures for hotel guests;
  • Maintain accurate guest accounts and shift balances;
  • Responsible for maintaining security and OH&S requirements for the property;
  • General public area and conference room cleaning as required.

The successful candidate must be able to meet the following selection criteria:

  • Willing and able to work flexible hours as determined by the business requirements;
  • Previous experience within the hospitality industry including front office, reservations and/or auditing experience;
  • Demonstrated excellent customer service skills including an ability to handle in a professional manner queries, complaints and any difficult situations which may arise;
  • Demonstrated strong communication and negotiation skills;
  • Ability to work autonomously as well as part of a team;
  • Sound knowledge of computer systems including the Microsoft Office Suite of programs;
  • Willingness to undergo a Police Criminal History Check.

If successful, you will join a team of enthusiastic hospitality professionals, focusing on guest service.

Interested? Apply Now!

Please apply through Seek

Applications close 20th September 2017

Click here to download a position description.

Applicants must be approved to work in Australia and willing to apply for a Blue Card.
The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.